Feedback survey Dear guests,we would like to thank you for staying at our vacation rental! To help us provide you with even better service in the future, we would be very grateful if you could take a moment to share your opinion about your stay and our vacation rental. Privacy Notice * Your answers will be evaluated confidentially and anonymously and will not be passed on to third parties. You can obtain information about your data at any time, request its deletion, or revoke your consent. Simply contact us by email. You can view our complete privacy policy here. I agree and would like to participate in the survey. In which of our vacation apartments did you stay? * Apartment No. 1 Apartment No. 2 Apartment No. 3 Apartment No. 4 On what day did you leave? * MM TT JJJJ Vacation rental Why did you choose our vacation rental? Recommendations Location Price Facilities Other How would you rate the following aspects of our vacation accommodation? (Please use a school grading scale) Living area 1 2 3 4 5 6 Kitchen/Kitchenette 1 2 3 4 5 6 Bathroom 1 2 3 4 5 6 Bedroom 1 2 3 4 5 6 Facilities 1 2 3 4 5 6 Design 1 2 3 4 5 6 Property 1 2 3 4 5 6 Cleanliness 1 2 3 4 5 6 Value for money 1 2 3 4 5 6 Overall impression 1 2 3 4 5 6 Processes How would you rate the existing processes? (Please use a school grading scale) Contact 1 2 3 4 5 6 Booking 1 2 3 4 5 6 Arrival 1 2 3 4 5 6 Key handover 1 2 3 4 5 6 Departure 1 2 3 4 5 6 How would you rate our interaction with you? (Please use a school grading scale) Friendliness 1 2 3 4 5 6 Helpfulness 1 2 3 4 5 6 Service 1 2 3 4 5 6 Informationen How did you hear about us? Recommendation from friends or family Search engine Booking portal Social Media Flyer, advertisement, tourist information Other Did you find all the necessary information on our website or booking portal? Yes No, there was a lack of Does the previous information correspond to the circumstances found? Yes No, there was a lack of Virtual tour Did you learn about our virtual tour before making your booking? No Yes, via the website Yes, via social media Yes, other Did the virtual tour influence your decision to book? If so, how? Our YouTube video “Rundgang durch unsere Ferienwohnungen” Did you learn about us from our YouTube video before making your booking? No Yes, via the website Yes, via social media Yes, other Did the video influence your decision to book? If so, how? Criticism and requests Did you miss anything during your vacation in your vacation rental? No Yes, indeed What would you improve or change about the vacation rental? Conclusion Would you recommend our vacation rental to others? Yes No, because Is there anything else you would like to tell us? Thank you very much for taking the time to answer our questions!We look forward to welcoming you back as our guests soon and wish you all the best until then!Your Palatina Living Team
